Sri Lanka Travel Japan (“this website”) provides a service connecting travelers with sightseeing taxi services in Sri Lanka operated by LANKA TRAVEL JAPAN. By using this website, you agree to these Terms and Conditions.

Article 1 – Service Description

This website provides a system that allows users to book sightseeing taxi services in Sri Lanka operated by LANKA TRAVEL JAPAN.
After the booking is confirmed, users will receive the WhatsApp contact information of the driver/manager. Further communication regarding arrangements, scheduling, and tour operations will be handled directly via WhatsApp.

Article 2 – Roles and Responsibilities

  1. This website supports travelers who wish to arrange services with local Sri Lankan drivers by introducing drivers and assisting with reservations.This website does not operate as a travel agency or transportation company.
  2. Actual transportation services, tour operations, language support, and schedule management are the responsibility of the individual driver.
  3. This website shall not be held responsible for accidents, delays, disputes, service failures, or other issues occurring between customers and drivers.
  4. If there are issues regarding driver service, we will review the situation and work to prevent recurrence; however, refunds or compensation are not guaranteed.
  5. This website shall not be liable for damages caused by natural disasters, wars, riots, suspension of transportation or accommodation services, government orders, or other circumstances beyond our control.
  6. This website is not obligated to compensate for tour changes, cancellations, delays, or additional costs caused by government authorities or court orders.
  7. Even in cases where this website is deemed negligent, liability shall be limited to direct and ordinary damages actually incurred in connection with the service.

Article 3 – Reservations

After receiving an inquiry through this website, we will send a confirmation email and provide a quotation together with booking instructions.

Article 4 – Payment

  1. Tour fees consist of a deposit payment and the remaining balance.
    (1) Deposit Payment: Approximately 15–20% of the total tour fee must be paid in Sri Lankan Rupees by credit card at the time of booking.
    (2) Remaining Balance: After arrival in Sri Lanka, the remaining balance must generally be paid on the first day of the tour by depositing Sri Lankan Rupees cash into the designated bank account via ATM or bank counter. The driver will assist with the transfer process if necessary.
  2. Your credit card statement may display “PayHere,” which is the payment service provider used by LANKA TRAVEL JAPAN.
  3. The reservation is officially confirmed once the deposit payment has been completed.
  4. Customers may communicate with the driver/manager before the tour begins.
  5. The remaining balance must be paid in Sri Lankan Rupees cash. Failure to pay may result in suspension of services.
  6. Tour prices are displayed in Sri Lankan Rupees. US prices are provided for reference only.
  7. In the event of exchange rate fluctuations, the Sri Lankan Rupee amount shown on the website shall take priority.

Article 5 – Cancellation Policy

  1. Deposits are non-refundable after the reservation has been confirmed, regardless of the reason for cancellation.
  2. Deposits are also non-refundable in cases such as flight cancellations or natural disasters that prevent participation in the tour.
    However, in unavoidable circumstances such as these, the deposit may be retained as credit for a future booking through our service. Conditions for credit transfers will be adjusted depending on individual circumstances.
    For cancellations due to customer convenience, deposits are forfeited and cannot be refunded or transferred.
  3. If the tour is canceled after it has started due to customer reasons, no refund of the remaining balance will be provided.
  4. If service cannot be provided due to driver-related circumstances, full or partial refunds may be issued.
  5. If you wish to cancel your booking, please contact us as early as possible.

Article 6 – Tour-Related Services

  1. After submitting the inquiry form, communication will generally be conducted via email. After the deposit payment is completed, communication regarding the tour will generally be conducted via WhatsApp until the tour ends. These communication services are provided free of charge. Please note that the driver communicates only in English.
  2. This website may also provide information regarding transportation methods other than taxis, sightseeing, accommodation, and related travel information. While we collect such information carefully, we do not guarantee its accuracy or completeness.
  3. All copyrights and intellectual property rights related to information provided through this service belong to this website.

Article 7 – Changes Before Tour Start

  1. If service prices change after booking confirmation, differences will generally not be charged or refunded.
  2. If customers request itinerary changes after booking confirmation, adjustments may be made with additional charges or partial refunds.
    If the revised tour price becomes higher, additional payment will be required via credit card. If the revised price becomes lower, the difference will be refunded in Sri Lankan Rupees cash on the tour date.
  3. Additional charges may apply if the number of participants changes after booking confirmation.
  4. In unavoidable circumstances such as natural disasters, wars, riots, suspension of transportation or accommodation services, government orders or restrictions issued by authorities in the traveler’s country or Sri Lanka, or other circumstances beyond our control, this website may change schedules or related services to ensure safe and smooth travel. We will share confirmed information as soon as reasonably possible. In emergency situations, information may be provided after changes have been made.

Article 8 – Cancellation Before Tour Start

  1. Cancellation fees shall follow the cancellation policy stated in Article 5.
  2. In unavoidable circumstances such as natural disasters, wars, riots, suspension of transportation or accommodation services, government orders or restrictions issued by authorities in the traveler’s country or Sri Lanka, or other circumstances beyond our control, this website may cancel part or all of the services in order to ensure safety and smooth travel operations. We will provide confirmed information as soon as reasonably possible. In emergency situations, information may be provided after changes have been made.

Article 9 – Changes and Cancellation After Tour Start

  1. Cancellations are not accepted after the tour has started.
  2. If services become unavailable due to natural disasters, wars, riots, suspension of transportation or accommodation services, government orders or restrictions issued by authorities in the traveler’s country or Sri Lanka, or other circumstances beyond our control, refunds for the unavailable portion may be issued locally in Sri Lankan Rupees. However, when the circumstances are beyond this website’s responsibility, cancellation fees, penalties, and already-incurred or future unavoidable costs may be deducted from the refundable amount.

Article 10 – Prohibited Activities

Users must not engage in the following:

  • Providing false information
  • Impersonating another person
  • Using the service for commercial resale purposes
  • Harassment or nuisance toward this website or drivers
  • Violations of laws or public order and morals

Article 11 – Intellectual Property Rights

All images, text, logos, and designs on this website are the property of the operator. Unauthorized reproduction or copying is prohibited.

Article 12 – Personal Information

This website properly manages personal information in accordance with our Privacy Policy.

Article 13 – Changes to the Terms

These Terms and Conditions may be changed without prior notice. Revised terms become effective once published on this website.

Article 14 – Service Changes or Suspension

This website may change, suspend, or terminate services without prior notice. This website shall not be liable for disadvantages or damages caused by service changes or interruptions.

Article 15 – Governing Law and Jurisdiction

  1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
  2. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the High Court of Colombo as the court of first instance.